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Return and refund policy of HAVE A GOOD TIE 


Right to withdrawal

In case of a purchase of products or services from Have a Good Tie, the User has the right to withdraw from the contact, without stating a reason, within 14 days. The withdrawal period expires after 14 days from the day on which the User or a third party – other than the carrier and indicated by the User – acquires physical possession of the goods. To exercise the right of withdrawal, the User must inform the Owner of their decision to withdraw with an unequivocal statement sent to the address indicated.

Effects of withdrawal

If the User withdraws from this contract, they will be reimbursed for all the payments they have made to the Owner, including the shipping costs (with the exception of the supplementary costs resulting from the User’s choice of a type of delivery other than the least expensive type of standard delivery offered) without undue delay and in any event not later than 14 days from the day on which the Owner is informed about User’s decision to withdraw from this contract. These reimbursements will be made using the same means of payment as the User used for the initial transaction, unless the User has expressly agreed otherwise; in any event, the User will not incur any fees as a result of such reimbursement. The reimbursement may be withheld until the goods have been received or the User has supplied evidence of having sent back the goods, whichever is the earliest.

The User is asked to send back the goods and hand them over to the Owner without undue delay and in any event not later than 14 days from the day on which the User has communicated their withdrawal from this contract. The deadline is met if the User sends back the goods before the period of 14 days has expired. The User will bear the direct cost of returning the goods. The User is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Limitations on the right of withdrawal

Products that are damaged or used, also if only in part, will not be replaced or reimbursed. The User must include in the packaging box a copy of the document of received delivery. The right to a refund does not apply to: goods that are tailored made, are personalized with a label or have been personalized in other ways.

Useful information

The goods should be sent to:
Via Guglielmo Pepe 36, 20159, Milan

For assistance contact

Time limit for returning the product: 14 days from when the goods are received
Cost of returning the product: to be borne by the User

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